privacy policy

Civilised Separations customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone: 07539724708
Email: bella@billhewlett.uk

What information we collect, use, and why

We collect or use the following information to provide services:

  • Names and contact details

  • Addresses

  • Date of birth

  • Purchase or account history

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

  • Purchase or viewing history

  • IP addresses

  • Website and app user journey information

  • Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract

  • Legitimate interest: By sharing information with us, we are able to provide you with advice and support that is specific to the needs of you and your family. It is up to you what you share with us, and all data is stored securely and only used within the context of our work directly with you.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Legitimate interest:

  • We may sometimes contact you to discuss future services, as many clients request ongoing support with their co-parenting relationship. This contact is minimal and you may opt out at any time.

Where we get personal information from

  • People directly

How long we keep information

We keep personal information for the duration of your work with us, and for 5 years after. From 5 years after your last paid contact with us, all information is destroyed.

Who we share information with

When relevant, and with your consent, we may share information with:

  • Professional or legal advisors

  • Professional consultants

  • Publicly on our website, social media or other marketing and information media (where appropriate)

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

18 June 2024